ICICI Bank, RM stolen ₹4.58 crore from 110 Customer’s account.

Alert: Real Incident from ICICI Bank

A shocking case of ICICI Bank has come to light in Kota, Rajasthan, where an ex-ICICI Bank Relationship Manager, “Sakshi Gupta“, allegedly Misappropriated ₹4.58 crore from over “110 accounts” between 2020 and 2023.

She manipulated customer data, activated overdraft facilities without customer consent, and even prematurely closed FDs – all without customers’ knowledge. Most of the stolen funds were reportedly lost in the stock market.

Kota police have arrested Sakshi Gupta working as a relationship manager at ICICI Bank’s DCM branch in Rajasthan for defrauding customers of more than ₹4.58 crore.

Sakshi Gupta has allegedly carried out unauthorised transactions across over 110 accounts linked to 41 customers between 2020 and 2023.

The fraud took place at the Shriram Nagar branch in Kota’s DCM area and came to light on February 18 this year after Bank Manager Tarun Dadhich noticed discrepancies and ordered a full audit.

Sakshi Gupta reportedly activated overdraft facilities on 40 accounts without the consent of the account holders and prematurely closed fixed deposits of 31 customers, diverting ₹1.34 crore in the process

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She also disbursed a fraudulent personal loan of ₹3.4 lakh and misused debit cards, PINs, and OTPs to carry out online and ATM transactions.

The funds were eventually redirected into stock market investments, where she incurred substantial losses, police said.

What went wrong?

• Changed mobile numbers linked to accounts.
• Unauthorized overdraft activations.
• Premature FD closures.
• Used an elderly customer’s account as a pool account.

Lessons for all account holders:-

• Don’t depend solely on SMS/email alerts.Monitor your account regularly
• Never share your banking details, even with known bank officials.
• Verify all transaction messages – Even if you didn’t receive them, stay alert to bank statements.
• Check FD status and registered numbers
• Raise queries immediately if something seems unusual visit nearest branch
• Even trusted institutions can have internal lapses.

This incident reminds us that while banks are responsible, we as customers must stay alert and involved in managing our money.

ICICI Bank has acted promptly, filed an FIR, and claims to have settled all genuine customer claims but the psychological and financial toll is undeniable.

Let’s spread awareness. Your financial safety is in your hands too.

Stay aware. Stay safe.

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